Refund & Cancellation Policy

1. Overview of Digital Products

This Refund and Cancellation Policy applies to digital products sold on DTechCar.com, including the digital publication: “Know Your Car Technically: Basic to Advanced Level Knowledge” (priced at ₹69 INR) published by the DTechCar Team.

Because digital products are non-tangible, irrevocable digital goods that are accessible immediately upon delivery, please review this policy carefully prior to purchase.

2. Digital Delivery & Access

Upon successful payment confirmation through our authorized payment processors, the buyer receives digital access instructions and/or a direct secure download link. If you do not receive access or experience technical difficulties, our support team is available to assist you immediately.

3. Refund Eligibility

We take pride in delivering clear, high-quality automotive knowledge. Due to the digital format of the eBook (PDF download), refunds are generally not granted once the digital product has been accessed or downloaded. However, we consider refund requests under the following circumstances:

• Technical Delivery Failure: If you were charged but did not receive a functional download link, and our technical support team is unable to deliver the digital file via email or WhatsApp within 48 business hours of your notice.
• Duplicate Charge: If you were accidentally billed more than once for the same purchase due to a gateway communication anomaly, duplicate transactions will be refunded in full upon verification.
• Corrupted File: If the delivered digital file is defective or corrupted and our support team cannot provide an uncorrupted replacement copy.

4. Cancellation Policy

Orders for digital downloads are processed immediately upon payment authorization. Therefore, cancellations cannot be accepted once the payment has been completed and the download link generated.

5. How to Request Assistance or a Refund

To request support or submit a refund inquiry regarding an eligible transaction, please contact us with your order reference number, transaction date, and payment email/phone:

6. Policy Modifications

DTechCar reserves the right to modify this policy at any time. Changes will be updated on this page with the effective date.